Hotel Management Structure:
– The size and complexity of a hotel management organizational structure vary depending on the size, features, and function of the hotel or resort.
– A small hotel operation may consist of a small core management team with a hotel manager and key department supervisors.
– A large full-service hotel operates similarly to a large corporation with an executive board led by the general manager.
– Large hotels have department managers responsible for individual departments and key functions.
– Additional management positions may exist for facilities like golf courses, casinos, or spas.
Example for Small/Limited Service Hotel:
– Hotel manager reports to regional director and/or ownership/investors.
– General manager.
– Guest service manager (front of house).
– Housekeeping manager.
– Chief engineer.
Typical Qualifications:
– Industry experience is a basic qualification for management positions in the lodging industry.
– A BS and a MS degree in Hospitality Management or equivalent Business degree are preferred by most employers.
– A higher level graduate degree may be desired for a general manager position.
– A graduate degree may be required for corporate executive positions overseeing multiple properties.
– Management experience and industry tenure can sometimes substitute for a graduate degree.
Working Conditions:
– Hotel managers have long shifts, including late hours, weekends, and holidays due to the 24-hour operation.
– The workplace environment is fast-paced with high interaction levels.
– Upper management may have a more traditional work schedule.
– Daily duties include operational tasks, managing employees, handling guests, and more.
– Managers attend meetings, seminars, and events for professional development.
2020 Coronavirus Pandemic:
– Working conditions became challenging during the pandemic.
– Hotel management had to lay off or furlough a significant percentage of workers.
– To save money, operational and capital costs were reduced.
– The industry requested $250 billion in bailouts due to financial setbacks.
– Maintenance and capital investments were reviewed or postponed to save costs.
Salary Expectations:
– The median annual wage in 2015 for lodging managers in the United States was $49,720.
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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title "hotel manager" or "hotelier" often refers to the hotel's general manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership. The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.
| Occupation | |
|---|---|
| Names | Hotel Manager, General Manager, Hotelier |
Activity sectors | Hospitality Management, Business |
| Description | |
| Competencies | Operations Management Team building Advanced Knowledge of Hotel Operations Human Resources Management Financial Management Sales Management Events Management Marketing Revenue Management Customer Relationship Management |
Fields of employment | Hotels |